How to Pay Your CFE Bill
Paying in Person at CFE
If you pay your bill in person at CFE, a bank, or other location avoid the days associated with paydays. Paydays are normally the work days closest to the 15th and end of the month. If you go earlier in the morning about 10 minutes before the office is due to open it will be cooler and you probably will not have to wait as long.
To find the CFE office closest to you go to Oficinas de atencion.
Left-click (we use click and left-click to mean the same thing) on the first down arrow and choose your state by left-clicking on it (such as JALISCO or NAYARIT).
Left-click on the second down arrow and choose your city by left-clicking on it (such as PUERTO VALLARTA).
A list of addresses will appear for offices near you and in nearby towns.
For PUERTO VALLARTA and the surrounding area:
Colombia No. 1118, Colonia Centro
López Mateos s/n, town of Las Varas
Lázaro Cárdenas No. 205, town of San Juan de Abajo
Esteban Baca Calderón No. 80, town of La Peñita
You can also use the “CFEmatico” machines which loosely resemble an automated teller to make payments (in cash), or verify your account balance and expiration date, or obtain a duplicate of your bill, and report power outages .
To find the CFE payment machine closest to you go to
CFEmatico machines.
Left-click on the first down arrow and choose your state by left-clicking on it (such as JALISCO or NAYARIT).
Left-click on the second down arrow and choose your city by left-clicking on it (such as PUERTO VALLARTA).
A list of addresses will appear for offices near you and in nearby towns.
For Puerto Vallarta it is located at Calle Colombia No. 118, Colonia 5 de Diciembre.
Paying at a Bank or Other Locations
You can also pay at other places such as a bank, Bodega stores, Comercial Mexicana, Soriana, Sam’s Club, WalMart, Suburbia, and VIP’s to name a few. I recommend that if you use a bank that you go to your own bank and avoid extra charges or waiting in the “non-customer” line. Some banks may not even let you pay during certain hours if you do not have an account with them. Please note that you cannot pay at a bank if your bill payment date expires in three work days or less or if it has already expired. The expiration date is the “Fecha limite de pago” printed on the bill.
Getting Your Bills and Paying Via Internet
You can sign up via internet to see copies of your bill. You will need a recent copy of your bill in hand to sign up for this free service. It’s pretty easy and fast to sign up, and you can sign up multiple accounts if you have or manage more than one.
Go to Sign Up for CFE On-Line Services.
Make sure you record all of your information as you go, exactly as you type it, noting whether in lower or upper case—- otherwise you may not be able to sign in again.
In the “Nombre de usuario:” space type in a user name of your choice***, then TAB down to
“Contrasena:” and put in your password (at least six characters, numbers or and letters), then TAB down to
“Confirma ru contrasena:” and retype your password, then TAB down to
“Correo electronico:” and type in your e-mail address (double check to make sure your address is correct).
Now click below on “Aceptar” and it will take you to the next page. ***If you used a name that someone else has chosen the screen will show below in red “Este nombre de usuario ya existe…” and you need to pick a different user name.
Here on the “Registrate” page is where you need a copy of your CFE bill in hand. For “Nombre del servicio:” type in the name of the service (such as your name or the name of the person who signed the contract) exactly as it appears on the bill including capital letters and spaces. You can see an example by clicking on “Ver seccion 1” to the right. For “Numero de servicio:” type in the “Numero de Servico” from your bill, but without spaces between the numbers. Now click on “Agregar” below and you should see your service number appear below in the “Servicios Agregados:” section.
You can add as many bills as you want under your user name, so if you are helping other people by paying their bills, you can add their bills too!
When you are done adding bills click on “Finalizar”.
A new page will appear where you can sign in. For your reference, to sign in in the future that page is CFE Sign In Screen.
Sign in and you will see the different bills you registered. You can click on “Ingles” on the left side of the screen to work in English. The legend color tells you if the bill is current, paid, or expired——though on some computer screens the difference in colors is not as evident. Click on the icon of the bill at the left side of the screen under “Recibo” or “Bill” to see your latest bill.
If you scroll down to the bottom of your bill and click on “Donde pagar” it will show you all of the options of where you can pay. If you right-click “Donde pagar” (instead of left-clicking) and then choose “Open in New Window” it will open a different internet browser window for you so you don’t lose the bill. If you click on the name of the bank it will open that bank’s internet page so that you can sign in to your bank account and pay .
If you scroll down to the bottom of your bill and click on “Paga tu recibo” you can see the banks which will allow you to pay on-line. You need to have an account with that bank (and an internet access account) to be able to pay on line. Clicking on the name of your bank will take you to the bank’s internet sign in screen.
In future articles we will explain in detail about how to pay on line at Banamex, Bancomer, Banorte, and HSBC.
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