Treat yourself to a deluxe massage to help you relax or possibly to soothe muscles sore from the day’s activities. Indulge—that’s why you’re here. Appointments are subject to licensed esthetician availability and should be booked in advance.

For pricing information and to arrange spa services during your stay please contact:
 

Treat Yourself to a Yoga Retreat at Our Hidden World

Stretch your limits and possibly your life span by participating in a yoga retreat at the hidden world of Playa Las Tortugas, nestled between the warm sand and water of Mexico’s Pacific coast and 1100 acres of mangrove-lined salt water estuary. It’s an incredible setting to relax in.

Reservations Payments and Security Deposits:

Playa Las Tortugas accepts payment with “MasterCard”, “Visa”, or “American Express” credit cards.

Cancellations and Refunds:

Cancellations and/or refunds of rental amounts or rental deposits charged on a credit card will incur an 8.5% eight point five percent cancellation/refund fee, even if the rental is cancelled more than 45 days from the arrival date.
A fee of 15% may apply for reservation date changes.

Secure On-Line Payments

To pay your rental reservation or security deposit on-line, please click on the button below. You will be transferred to our secure server and asked to enter your payment information.

Privacy Policy

At Playa Las Tortugas the privacy and confidentiality of our website visitors’ information is of utmost importance. We are committed to maintaining the privacy and security of your personal information. Playa Las Tortugas will not disclose identifiable user information to any third party except at your written request. Your personal information will not be sold, bartered, or otherwise delivered to any “spam” mailing list or other type of list. For more details about our Privacy Policy, please click on this link to Privacy Policy. 

Rental amounts or rental deposits paid by personal checks, cashier’s checks, money orders or wire transfers are 100% refundable until 45 days from the arrival date. Security deposits paid by personal checks, cashier’s checks, money orders or wire transfers are 100% refundable provided no damage to the property occurs during the rental.

Please note that refunds and / or cancellations of rentals or security deposits charged on a credit card will incur an 8.5% to 11.5% refund fee or cancellation fee, even for security deposits being returned after renting, and even if the rental is cancelled more than 45 days before the arrival date.

Since refunds of security deposit amounts charged on a credit card will incur an 8.5% to 11.5% refund fee, if your reservation is made at least 30 days from the arrival date we urge you to make payment of security deposits in the form of a personal check or cashier’s check to avoid paying the refund fee.

Within 45 days of arrival, rental amounts including the 50% rental deposits are not refundable unless the property can be re-rented for the dates canceled.

A fee of 15% may apply for reservation date changes.

• Christmas Eve
• Christmas Day
• New Year’s Eve
• New Year’s Day
• Good Friday
• The Monday after Easter
• Dia de la Independencia (Sept. 16)
• Dia de la Revolucion (Nov. 20)

To download a free copy of Adobe Reader simply click on the following link. Adobe Reader allows you to view and open files created in PDF format. PDF means “portable document format” and is useful as it allows information to be stored in smaller files that are easier to download and print:

Adobe Reader for PDF
 

Deposit and Final Payment:

Playa Las Tortugas accepts personal checks, cashier’s checks or money orders up to 30 days from arrival date. We also accept payment via wire transfers, and with “MasterCard”, “Visa”, or “American Express” credit cards.

Please note that refunds and / or cancellations of rentals or security deposits charged on a credit card will incur an 8.5% to 11.5% refund fee or cancellation fee, even for security deposits being returned after renting, and even if the rental is cancelled more than 45 days before the arrival date.

A 50% deposit of the rental amount will confirm your reservation at Playa Las Tortugas. The rental amount balance is to be received 45 days prior to arrival.

A security deposit is required against damages, as listed under rate information on the Rates & Policies page. The security deposit is to be received 45 days prior to arrival. Since refunds of security deposit amounts charged on a credit card will incur an 8.5% to 11.5% refund fee, if your reservation is made at least 30 days from the arrival date we urge you to make payment of security deposits in the form of a personal check or cashier’s check to avoid paying the refund fee.

Check In and Check Out:

Check In is available after 4 p.m. on the arrival date of your reservation, or could be earlier the same day by arrangement depending upon occupancy.
We will do our best to be flexible with Check In and Check Out times, again depending on occupancy, as we know flight times vary. For travel purposes please take into consideration that Playa Las Tortugas is on MST while the Puerto Vallarta International Airport (PVR) is on CST, one hour later.

Length of Stay:

Some villas have minimum rental periods of 3 nights during regular season. Most villas require minimum rental periods of 7 to 10 nights during holiday seasons. All requests will be considered based on availability, with Holiday and other Restrictions as noted. Please see listings of individual villas on the Rental Rates page.

Value-added and Lodging Taxes:

Rental rates include value-added and lodging taxes as applicable.

Cancellations and Refunds:

Rental amounts or rental deposits paid by personal checks, cashier’s checks, money orders or wire transfers are 100% refundable until 45 days from the arrival date. Cancellations and/or refunds of rental amounts or rental deposits charged on a credit card will incur an 8.5% eight point five percent cancellation/refund fee, even if the rental is cancelled more than 45 days from the arrival date.

Within 45 days of arrival, rental amounts and rental deposits are not refundable unless the property can be re-rented for the dates canceled.

A fee of 15% may apply for reservation date changes.

Deposits against damage are 100% refundable if a reservation is cancelled prior to arrival, and the guest will be credited within 10 working days of the cancellation date. For reservations that result in a lodging stay, deposits against damages are refunded within 10 days of departure if no damages were caused by the guest(s) during their stay. If a guest is charged for any damage, a description of those damages will be noted and sent to the guest at their registered e-mail or physical address, and the balance of their deposit against damages will be refunded within 10 working days of the departure date.

Non-Smoking Villas:

Please remember that our villas are “Non-Smoking” and that your security deposit may be forfeited in its entirety if you choose to smoke inside of the home.

Third Party Visitors:

The policy of Playa Las Tortugas is to permit only owners, their guests, and rental guests to make use of the facilities. Rental guests are not permitted to invite third parties to visit the property or to use the facilities of Playa Las Tortugas.

Holiday Rentals at Playa Las Tortugas:

Normally only rentals of at least 7 nights will be considered for Christmas, for New Year’s, and at least 5 nights for the Spring Break at Easter. Christmas and New Year’s rentals cannot include both Christmas Day and New Year’s Eve unless the rental is for at least 10 days. Other holidays may require a minimum stay of three nights.

Mexico and U.S. Holidays: Christmas/Navidad & New Year’s Day/Año Nuevo weeks from December 19th thru January 4th; Easter/Semana Santa y Semana de Pascua; Día de la Independencia (weekend and Monday of 16 September); Día de la Revolución (weekend and Monday of 20 November).

Maid Service:

Light maid service is provided every day. Linen changes and more thorough cleaning occur every three days or mid-stay for weekly rentals. There is no maid service on Sundays. Full maid service can be provided on a daily basis for an extra charge.

Your personal information will be used only as necessary for us to provide you with the highest level of service, such as to complete your rental reservation request or process your order for an item purchased in support of the Sea Turtle Conservation Camp, to address a problem you might bring to our attention, or to process a refund.

You will be charged only the amount agreed to, and receive exactly what you have ordered with no extra “fine print” charges.

If you experience a problem with a service or product we will respond to you personally and in a timely manner.

We are committed to safeguarding your privacy while visiting our website http://www.playalastortugas.com (the “Site") or visiting the Playa LasTortugas property. Our goal is to provide you with an experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of the Site includes the gathering of certain types of information about Site users. Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it. This Privacy Policy applies to the Site.

This Privacy Policy covers two types of information gathered at the Site, personal and aggregated. The term “personal information” refers to data you voluntarily provide in connection with use of the Site that identifies you and/or the company on whose behalf you are accessing and using the Site. Personal information includes, e.g., data submitted in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. The term “aggregated data” refers to general information regarding visitors and users of the Site that relates to use of the Site, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the Site, use of particular services and interest in services, information or features of the Site or other parties made available through or found at the Site.

What information is collected about you? How do we use it?

We will take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about us, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name, email or postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you on the information gathering form.

Information collected on the Site may be used to:

Register you as a member of one of the services you request
Plan and purchase accommodations
Enter your email in our promotions or sweepstakes if you desire
Send marketing communications or surveys to you if you desire
Respond to your questions or suggestions
Improve the quality of your visit to the site

In deciding whether or not to ask for such services, please note that we do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.

Permission for Use
We may collect and use personal information that you submit at the Site in any manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information. At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the Site states the intended purpose. By submitting personal information at the Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information, and such consent will be presumed by us, unless you state otherwise at the time you submit the personal information. Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request.

Withdrawing Consent to Use
If, after permitting use of your personal information, you later decide that you no longer want us to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail.

Use of Aggregated Data
We interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, we may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.

Exceptions to the Privacy Policy
We have two exceptions to these limits on use of personal information:
(1) We may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of Playa Las Tortugas from unauthorized use, or misuse, of the Site or anything found at the Site.
(2) We may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.

Use of Cookies
To enable features at the Site, we may assign one or more “cookies” to your Internet browser. Cookies, among other things, speed navigation through our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer’s hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.

We may use cookies to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our site. While in the process of browsing our site, you also provide us with information that doesn’t reveal your personal identity—what type of destination you’re exploring, for example. We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, address, or other identifying information.

Children’s Privacy & Parental Consent
Please be aware that we have not designed this Site for, and do not intend for it to be used to submit information by, anyone under the age of 21 years. Accordingly, this Site should not be used to submit information by anyone under age 21. Our privacy policy prohibits us from accepting information from users who are under the age of 21. We specifically request that persons under the age of 21 not use this Site or submit or post information to the Site. Should we inadvertently acquire personal information or other data from users under the age of 21, we will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 21 used the Site and submitted personal information without solicitation by or permission from us.

Links Provided To Other Sites
We may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as we do. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

Your Consent To This Privacy Policy
Use of the Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by us, as described in this statement, and also signifies agreement to the terms of use for the Site. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves us from responsibility to the user.

Site Security Statement
We want our website http://www.playalastortugas.com visitors to feel confident about using our Site to plan and purchase their accommodations, so we are committed to protecting the information we collect.

Policy Modifications & Contacting Playa Las Tortugas
Playa Las Tortugas reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about our policies, please contact:

Playa Las Tortugas Contact Information:

Robert Turley Hancock Jr.
Playa Las Tortugas