Cancellation and Refund Policy
Cancellations and Refunds:
Once booked, your Villa has been reserved just for you. You can start dreaming right away! Playa Las Tortugas does not “double book” or “over book” accommodations. Because Playa Las Tortugas is a not a large, volume hotel operator and provides an individualized, intimate and private experience for our guests seeking to get away from it all, we have developed the following policies regarding cancellations, refunds and security deposits.
Rental Amounts
A rental deposit of 50% of your total estimated rental amount is required to reserve your time at one of our Villas. The rental deposit is due at time of making your reservation. The rental deposit is refundable (less a 10% processing fee if paid via credit card) up to 45 calendar days prior to your arrival date for non-holiday reservations. For holiday reservations such as Christmas and New Year, deposits are refundable (less a 10% processing fee if paid via credit card) up to 90 calendar days prior to your arrival date.
Deposits can be paid by credit card, personal check (see following note), cashier’s check, money order or wire transfer. [Note - you may pay via personal check if the reservation is booked and paid for at least 45 days from the arrival date for non-holidays, or at least 90 days from the arrival date for holidays such as Christmas and New Year.]
The estimated final payment of the rental amount, and the security deposit, are due 45 days prior to your arrival for non-holiday reservations, or 90 days prior to your arrival for holiday reservations such as Christmas and New Year. The estimated final payment of the rental amount balance is not refundable.
Cancellations for non-holiday reservations that occur with less than 45 days notice are not refundable.
Christmas and New Year holiday cancellations that occur with less than 90 days notice are not refundable.
Reservation Changes
You may change your reservation dates one time if you make the change more than 45 days prior to the arrival date of your initial reservation for non-holidays, or more than 90 days prior to the arrival date of your initial reservation for Christmas and New Year holidays, without penalty. In case of a second change of reservation dates more than 45 days prior to the arrival date of your initial reservation for non-holidays, or more than 90 days prior to the arrival date of your initial reservation for Christmas and New Year holidays, a fee of 15% may apply for reservation date changes.
Reservation dates cannot be changed 45 days or less from the arrival date of your initial reservation for non-holidays, or more than 90 days prior to the arrival date of your initial reservation for Christmas and New Year holidays.
Security Deposits
The security deposit is due, along with the balance of the rental amount, 45 days before your arrival. The security deposit is refundable (less a 10% fee if paid via credit card) at any time prior to your stay if you need to cancel. Your security deposit will be refunded (less a 10% fee if paid via credit card) within 14 days of the date of checkout less any amounts due for property or contents damage or loss.
Credit Card Fees
Because all transactions, both charges and refunds, processed on a credit card incur approximately a 5% fee it is necessary for us to charge you a 10% processing fee on all rental amounts paid via credit card and returned due to cancellation. It is also necessary for us to charge you a 10% processing fee for all security deposits paid via credit card. You may avoid these charges by making payment with a check or cashier’s check 45 days prior to your arrival for non-holidays or 90 days prior to arrival for holidays. Please note that if personal checks are used to make payments your reservation will not be confirmed until receipt and processing of your check by Playa Las Tortugas.
Travel Insurance
If there are uncertainties regarding your ability to use your vacation time with us, or if you just want to insure your vacation against unknown events that may come up, you may want to obtain travel insurance. Sites such as InsureMyTrip.com offer and compare travel insurance policies from major insurers. You may check with them or alternative sites on the Web.